Privacy Policy —
How bk9911 Protects Your Personal Data

1. Information We Collect

bk9911 collects personal information from players in Bangladesh for the purposes of operating a safe, compliant, and enjoyable online gaming platform. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of information we collect are as follows:

1.1 Registration Information

When you create a bk9911 account, we collect the personal information you provide during the registration process. This includes your full legal name , date of birth, residential address, email address, and mobile phone number. This information is required to create and verify your account, comply with our Know Your Customer (KYC) obligations, and ensure that only eligible players aged 18 and above are permitted to use the bk9911 platform.

1.2 Identity Verification Documents

As part of our KYC process, bk9911 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or other equivalent documents recognised in Bangladesh. These documents are used exclusively for age and identity verification purposes and are handled with the highest level of confidentiality.

1.3 Financial Information

When you make a deposit or withdrawal, bk9911 collects transaction-related information including your payment method details (e.g., bKash account number, Nagad account number, Rocket number, Upay reference, bank account details), transaction amounts, and transaction timestamps. bk9911 does not store full card numbers or sensitive authentication data beyond what is necessary for transaction processing and fraud prevention.

1.4 Usage & Behavioural Data

bk9911 automatically collects certain technical and behavioural data when you access and use the platform. This includes your IP address, device type and model, operating system, browser type and version, session duration, pages visited, games played, bet amounts, and in-platform navigation paths. This data is used to improve platform performance, detect fraud, and enhance your gaming experience.

1.5 Communications Data

When you contact bk9911 support at [email protected] or interact with our support team through any communication channel, we retain records of those communications — including the content of messages, timestamps, and resolution notes — for quality assurance, dispute resolution, and regulatory compliance purposes.

2. How We Use Your Information

bk9911 processes your personal data only for lawful, specified, and legitimate purposes. We do not process your data in any manner that is incompatible with the purposes described at the time of collection. The principal purposes for which bk9911 uses your personal information are set out below.

• Account Management: To create, maintain, and administer your bk9911 player account, including processing your registration, verifying your identity, and enabling you to log in and access platform features.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), verify transaction authenticity, and maintain accurate financial records.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other legal obligations that apply to the operation of an online gaming platform serving Bangladesh.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, bonus exploitation, collusion, and any other activity that violates our Terms & Conditions or applicable law.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits and cooling-off periods, and fulfil our duty of care obligations to players in Bangladesh.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support services.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the performance, stability, and usability of the bk9911 platform, including game selection, navigation, and payment flows.
• Promotional Communications: Where you have provided explicit consent, to send you information about bk9911 promotions, bonuses, and seasonal offers — such as those tied to the BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh. You may withdraw consent at any time by contacting [email protected].

3. Data Sharing & Third Parties

bk9911 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Service Providers

To process your financial transactions, bk9911 shares relevant payment details with authorised payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These providers receive only the information required to execute and verify your transaction. All payment partners are subject to their own privacy policies and security standards.

3.2 Identity Verification Partners

bk9911 may use third-party KYC and identity verification service providers to assist with the verification of player identity documents. These providers are contractually required to process your data only for verification purposes and to maintain confidentiality in accordance with applicable data protection standards.

3.3 Legal & Regulatory Disclosure

bk9911 may disclose your personal data to law enforcement authorities, regulatory bodies, courts, or other public authorities where we are legally required to do so — for example, in response to a valid court order, a lawful request from a financial intelligence unit, or an investigation into suspected money laundering or fraud. In such cases, bk9911 will disclose only the minimum data required to satisfy the legal obligation.

3.4 Technology & Infrastructure Providers

bk9911 uses trusted third-party technology providers for server hosting, platform infrastructure, security monitoring, and analytics. These providers act as data processors on our behalf and are permitted to use your data only as directed by bk9911, subject to strict confidentiality agreements. They do not have the right to use your data for their own independent purposes.

4. Cookies & Tracking Technologies

bk9911 uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the player experience. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.

4.1 Types of Cookies Used by bk9911

bk9911 does not use advertising cookies, retargeting pixels, social media trackers, or any third-party behavioural profiling technology on its platform. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary or security cookies may impair your ability to log in and use the bk9911 platform.

5. Data Retention & Storage

bk9911 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data we hold are described below.

• Account & Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in order to satisfy anti-money-laundering record-keeping obligations and to resolve any disputes that may arise after closure.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements applicable to online payment processing in Bangladesh.
• KYC Documents: Retained for the period of account activity plus 5 years post-closure. Documents are securely destroyed or anonymised after the applicable retention period expires.
• Communications & Support Records: Retained for 3 years from the date of the last communication in a given support thread, or longer if the communication relates to an ongoing dispute or regulatory matter.
• Anonymised Analytics Data: Aggregated, anonymised data may be retained indefinitely for statistical analysis and platform improvement purposes. This data cannot be used to identify any individual player.

6. Your Rights as a Player

As a player on the bk9911 platform, you have a number of rights in respect of the personal data we hold about you. bk9911 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request" and provide sufficient information to identify your account.

• Right of Access: You have the right to request a copy of the personal data that bk9911 holds about you, along with information about how it is being processed. We will respond to access requests within 30 calendar days.
• Right to Rectification: If any personal data held by bk9911 is inaccurate or incomplete, you have the right to request that it be corrected. Please log in to your account to update basic profile details, or contact support for corrections that require manual verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Please note that bk9911 may be required to retain certain data for regulatory compliance purposes even after a deletion request; in such cases, we will explain what data must be retained and why.
• Right to Restriction of Processing: In certain circumstances — for example, while a dispute is being investigated — you may request that bk9911 restricts the processing of your personal data to storage only, without active use.
• Right to Data Portability: Where technically feasible and where processing is based on your consent or on a contractual basis, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bk9911's legitimate interests, including the use of anonymised behavioural data for platform analytics.
• Right to Withdraw Consent: Where bk9911 processes your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

7. Data Security Measures

bk9911 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, bk9911 applies industry best-practice standards throughout its infrastructure and operations.

• Transport Encryption: All data transmitted between your device and bk9911 servers is encrypted using 256-bit SSL/TLS protocols. The presence of HTTPS in your browser address bar confirms that your connection is encrypted at all times.
• Access Controls: Access to personal data within bk9911's internal systems is restricted on a strict need-to-know basis. Employees and contractors who require access to player data are subject to confidentiality obligations and receive regular data protection training.
• Secure Storage: Personal data, including KYC documents and financial records, is stored on access-controlled servers equipped with physical and logical security controls, regular patch management, and intrusion detection systems.
• Fraud Detection Systems: bk9911 operates automated fraud detection and monitoring systems that analyse transaction patterns, login behaviour, and device signals in real time to identify and respond to suspicious activity.
• Incident Response: In the event of a personal data breach that poses a risk to players, bk9911 will take immediate steps to contain the breach, assess its scope, notify affected players where appropriate, and implement remediation measures. Players will be informed without undue delay if their data has been compromised in a manner that poses a significant risk to them.
• Third-Party Security Standards: All third-party service providers who process personal data on behalf of bk9911 are required to demonstrate adequate security standards as a condition of their engagement. bk9911 conducts periodic reviews of its key data processors.

8. Policy Updates & Contact

bk9911 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our internal data processing practices. Where changes are material, we will make reasonable efforts to notify registered players via the email address associated with their account or by prominent notice on the bk9911 website. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Continued use of the bk9911 platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. It is your responsibility to review this Privacy Policy periodically to stay informed of any changes. If you disagree with any aspect of a revised Privacy Policy, you should cease using the bk9911 platform and contact support to request account closure.

8.1 How to Contact bk9911 on Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bk9911 data support team. All privacy-related correspondence should be directed to the following address:

This Privacy Policy was last reviewed and updated on 1 January 2026. bk9911 is committed to maintaining transparency in all aspects of its data processing activities and to treating the personal information of every Bangladeshi player with the highest standards of care and respect.